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Frequently Asked Questions

Q: How long will it take for my order to ship?

A: We appreciate your business and will make every attempt to fill your order exactly as requested. Most items are shipped out as FROFORMA INVOICE condition, within 7 workings is our usual time. On occasion, we may be out of a particular item which may delay your order by few days. We will always contact you to explain the situation. All out of stock items are shipped out the same day that they have been received by us

Q: Can I speak to a live technician?

A: Absolutely. Our office is open Monday through Friday from 9am-6pm CCT (GMT+8), Saturday: 9am-12pm CCT (GMT+8). During these hours, we welcome your chats online (Chat or leave message: After service) to us regarding any technical or related questions that you may have.

Q: Does Gp Dental ship internationally?

A: Absolutely. Gp Dental welcomes all international orders and inquiries. All taxes and duties will be the customer's responsibility once the order arrives to the destination country. International orders will be shipped via the way as PROFORMA INVOICE (prior arrangements) is made. International shipping prices will vary so please inquire with us at ( or chat online (Chat or leave message: Check your order) for an exact shipping quote. You will only be charged our exact shipping rate

Q: How can I contact you?

A: Please click the link below to see:

Q: How long is my warranty and what does it cover?

A: Items sold carry the full manufacturer warranty. The warranty varies by item and manufacturer. Warranty information is available in every product listing. Each warranty period begins at the date of purchase and ends the number of calendar days of each warranty period. All warranty claims will be void due to neglect, lack of maintenance, and/or improper handling.

Q: Will you ever sell or distribute my personal information to other companies?

A: Never. Gp dental maintains a strict privacy policy regarding all customer information and your information will never be sold or distributed to anyone Our Commitment to protect Your Privacy
Your privacy is important to us. We collect information from you when you register on our site, place an order or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number. We use for your order or communicate with you only.

Q: What if I am still not comfortable with online ordering?

A: No Problem. Simply send fax to Gp Dental using our number at (86-757-83784661) and place your order with one of our customer sales representatives (Mary or Sunny). We are available to assist you

Q. How can I get your E-catalogs?

A. We are constantly expanding our product line. Just send e-mail to we will send our E-catalogs as your requirement.

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